With the rise of instant communication tools, customers have come to expect quick and reliable engagement. Omnichannel messaging offers multiple avenues to reach customers and deliver personalized service. Most importantly, focusing on providing exceptional omnichannel customer service will improve brand ...
Shaping how the target audience sees your brand takes considerable forethought. One aspect that simply cannot go underappreciated is the customer experience (CX) and its impact on the brand’s success as a whole. Capable of driving higher levels of engagement, ...
The challenges surrounding supply chain management in recent times have shed light on areas that need improvement. One crucial aspect that organizations relying on suppliers now recognize as more important than ever is effective vendor relationship management. Let’s take a ...
Kevin Modany is the Managing Director at BlueRock Partners and an experienced entrepreneur with years of work in the field. Modany was brought on in 2016 to assist the company in a leadership role, providing strategic consulting to companies as ...